Public Transportation Options in Chambersburg

By Jenna Reedy, director external affairs, rabbittransit

Franklin County is Hopping - Getting to Know rabbittransit

One of the area's regional transportation options is rabbittransit. We offer public transportation to a 10-County region, including the residents of Franklin County. Nearly 8,000 people depend on rabbittransit each day to get to work, medical facilities, school and other life-sustaining activities. 

On April 1, 2016, rabbittransit became the Shared Ride Coordinator for Franklin County after being appointed by the Franklin County Commissioners. Under the partnership agreement, the Franklin County Transportation Department transitioned from being a county-based department and was consolidated into the rabbittransit organization.

rabbittransit offers “Shared Ride” service, sometimes referred to as “Paratransit.” This door-to-door service is a public transportation program that transports multiple people who are traveling in one direction at one time. Shared Ride service is based on demand. This requires passengers to be flexible with their travel schedules, however, suggested travel guidelines are in place to guide customers accordingly.  

There is a required application process. Participants must register for the program and advance reservation is required for trips. Passengers call for pick-up times the business day before. Transportation fares or “co-pays” vary, depending upon age and eligibility for funding subsidization programs. The Senior Shared Ride program assists riders with visits to the grocery store, senior centers, banks, adult day care, medical appointments, social services, fitness centers, physical therapy and work.

Customers are able to utilize an automated call back system, rider alert feature, trip reminders and imminent arrival calls that are designed to make sure riders reach their destination.                         

rabbittransit’s Mobility Planning Department provides support for Shared Ride service. They offer outreach presentations to groups and individualized travel training to ensure riders fully understand the services available and feel comfortable accessing them. Mobility planners can also address possible mobility barriers and how to overcome those challenges. All rabbittransit vehicles are ADA accessible. 

As part of a larger initiative, rabbittransit offers a program called “Find My Ride PA” to Franklin County residents. The project allows riders to not only identify transportation options in their county, but actually book a ride with just their date of birth and rabbittransit ID number through the website using a computer or smartphone. Additionally, an expansion to the FindMyRidePA project allows riders to find out when their Shared Ride bus is arriving by logging on to the website.

Additionally, rabbittransit is participating in an innovative pilot program that was previously announced by Governor Wolf in October 2016. PennDOT received a special $1.2 million federal grant that will underwrite the pilot program to enhance Access to Care opportunities, which could potentially integrate medical appointments with ride scheduling in Franklin, Adams and York counties.

“Daily patients at Keystone Health miss health appointments in medical, dental and behavioral health because they lack access to transportation,” said Keystone’s President and CEO Joanne Cochran. “I believe this program has the potential to greatly reduce missed appointments and result in improved health outcomes. Access to care is a pressing public health concern, and greater access to care has been related to better health status, more frequent use of preventive services, and lower hospitalization rates. This funding will allow us to help improve community health, and it was a pleasure to work with rabbittransit and the Department of Transportation on it.”

“rabbittransit is excited to work on a project that focuses on the removal of transportation barriers and provides easier access to health care to help our community achieve its wellness goals,” added Richard Farr, rabbittransit executive director.

rabbittransit assists residents in having a more active and independent lifestyle.  Visit the website or call 1-800-632-9063 for more information on how to get started and “hop” on rabbittransit! 

          rabbittransit, a regional public transportation provider, offers a variety of transportation services to the residents of Adams, Columbia, Cumberland, Franklin, Montour, Northumberland, Snyder, Perry, Union and York Counties.  More than 8,000 people depend on rabbittransit each day to get to work, medical facilities, school and other life-sustaining activities.  rabbittransit is dedicated to helping all residents in the region get to where they want to go.


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